1. Conclusion of contract

The conclusion of contract is governed by the provisions of the Swiss Code of Obligations. A reservation is considered as confirmed

once a deposit or credit card guarantee is received. We reserve the right to charge cancellation costs to the credit card provided to us

by way of guarantee. For guests resident in Switzerland, a reservation shall also be considered as definite upon receipt of a written

confirmation (E-Mail, letter).


2. Prices / means of payment

The prices are those agreed in the conclusion of contract or stated on the underlying price list.

Our prices are in Swiss francs (CHF) and include the value added tax (VAT 3.7%).

We accept the following means of payment: American Express, Mastercard, Visa and cash.

We ask for your understanding if personal cheques are not accepted.


Banking details are as follows:

Bank: Zürcher Kantonalbank, Postfach, 8010 Zürich

Name: LiveIn Hospitality AG

IBAN: CH31 0070 0110 0074 8282 7



3. Check-in / check-out

Your room will be available from 3 pm on the day of your arrival. We kindly ask you to vacate your rooms by 11AM on the day of departure.


4. Cancellations

Our rates are generally non-refundable and the credit card charged at the time of reservation. In the event of a rebooking, no-show or cancellation after the set deadline or in the event of a premature departure we reserve the right to charge one to three nights, depending on the length of stay. Should the hotelier incur any losses due to a failure on the part of the guest to honour his obligations (late cancellation, no-show, late arrival, early departure), the guest will be held liable in accordance with the relevant provisions of the Swiss Code of Obligations (OR 97ff and OR 264 respectively).


5. Room amenities

Our rooms are equipped with bath and/or shower, kitchenette, TV and WIFI.


6. Parking

A multi-storey car park is available to our guests; costs: CHF 20.- per day and vehicle (A park card has to be requested prior). Please note that the Hotel cannot be held liable for damage caused to the vehicle during the time it is parked in the car park.


7. Pets

Pets are only allowed prior to Management approval and provided their behavior does not disturb other guests. We reserve the right to invoice you for any damage caused by your pet.


8. Liability of the Hotel

The Hotel is liable for all items brought onto the premises by guests in accordance with statutory provisions. Liability for minor negligence is expressly excluded. Should a guest come to harm or be dissatisfied with the Hotel’s services, he is to notify the Hotel immediately; otherwise he will be no longer be able to assert any rights. Should the Hotel fail to provide the agreed number of hotel rooms, it is liable to the customer for the losses incurred, provided such losses can be demonstrated. Should the Hotel be unable to provide the reserved rooms on the guest’s arrival, it will arrange equivalent alternative accommodation in another hotel and pay for all additional costs such as transport, accommodation, etc., over and above the original prices as contracted. As a matter of principle all claims against the Hotel become statute-barred within six months of the guest’s departure, providing the mandatory statutory provisions do not specify longer periods.


9. Final provisions

Any amendments or additions to the contract or the reservation confirmation are to be made in writing whenever possible. Unilateral amendments or additions are null and void. In signing the contract/reservation confirmation or in unilaterally confirming a booking, you accept the General Terms & Conditions. This contract is subject to Swiss law exclusively.

River Residence

Limmatpromenade 27

CH-5400 Baden

Tel. +41 (0)56 221 11 17